For a company that's been in business for 22 years, I can't conceive how the company and owner could be so awful! I stumbled across Craig's Landscape Services when they were working at house down the street. I inquired with one of the crew guys and was told the owner would be back in 10 min and would stop by my house right away. After not hearing back in 3 hours, I walked down the street and found Craig who confirmed he got my inquiry/address but didn't seem at all enthusiastic to meet a potential new customer. Regardless, I had him take a quick look at the job at hand and he said he'd get back to me with a quote in a few days. I didn't hear back for 2 weeks and left a couple of voicemails which were never returned. FInally, on my 3rd attempt to reach the company, Craig picked up and snarled something about how they were too busy to do any projects and it would be several weeks before they could help us. I proceeded to mention that it would have been nice if someone would have called to tell us this and Craig hung up on me mid sentence. Very rude and unprofessional. Would never do business with such horrible customer service!